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Case Study: Wilko

Summary

With current labour challenges across the sector, Wilko Retail Ltd were facing a team member short fall on the run up to peak Christmas demand in their two distribution centres at Worksop in Nottinghamshire and Magor in Newport. 

Our merchandising team identified an opportunity to work collaboratively with Wilko to help support their requirements at a time when merchandising in-store is traditionally quieter, to reduce customer disruption during a key sales period.

Challenges

Distribution centres have lots of new Health and Safety challenges, such as lorry routes and forklift truck movements that the teams were not used to working with. 

The team received extensive training beforehand and they were then able to support in a number of roles including picking stock, loading store deliveries, offloading containers and organising recycling and salvage. 

Results

The Bluestones One merchandising team were able to support both distribution centres with up to 60 people, around the clock, over a 7-week period to help fulfil their peak demand. 

This will now become a successful seasonal collaboration and opportunity for both businesses going forward.

Meet Richard Jones – Account Manager

Tell us about your role at Bluestones One My role at Bluestones One is Account Manager. How would you normally start your day at work? My day starts with touching base with teams, checking emails and reports from the previous day/night. What does a typical day at work look like for you? Liaising with customers either via phone, Teams meetings and site visits discussing existing and up and coming work. Interacting with the Installation and Merchandising teams on ongoing projects. Making sure the teams on the shopfloor have everything they need to complete the tasks onsite and supporting them throughout the day. Working with our Resource Planning team to ensure all future projects are planned as per the customer’s requirements. What do you find challenging? The changing nature of our industry can often be challenging, but has the added benefit of no two days being the same! What do you enjoy about the role? Everyday produces different challenges and I learn something new every day and enjoy interacting with different people. What’s the best thing about working at Bluestones One? Working with new and existing customers to achieve the required goal to deliver each project. I also enjoy working with

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