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Case Study: B&M

Summary

Bluestones One’s Merchandising Division is the sole supplier for the Dulux merchandising within B&M stores, supplying teams to deliver all merchandising activity across the full store estate, including new store implementation.

Challenges

All stores regardless of their grade are merchandised on a specific day of the week, according to the project requirements for that particular store. The greatest challenge is finding teams that can support the activity for 1 day only, potentially in the middle of the week. We overcome this by having multi-skilled teams throughout the UK and due to the differing types and scales of activity that we have across various retailers, we are able to meet their requirements.

Results

Stores are always delivered on the specified date to a fantastic standard.

Meet the team: Andy Smethurst

Meet Andy Smethurst: Account Manager

Tell us about your role at Bluestones OneI’m an Account Manager.  How would you normally start your day at work?Reviewing the previous days/night’s progress and activity to ensure everything has gone smoothly, is on track and the customer is happy. What does a typical day at work look like for you?It can be very varied from one day to the next, but my priority is ensuring our customers receive best in class service from us. What do you find challenging?Last minute changes to plans or schedules can be challenging, but this can also be rewarding when the project lands and you know the changes were for the best. What do you enjoy?The variety of customers, projects and the enthusiasm of the people that I work with. What’s the best thing about working at Bluestones One?The people and the variety of projects.

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