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Summary

Bluestones One’s merchandising division is proud to have supported The Works across the New Store & Refit programme to deliver merchandising activity on time and on budget. We have worked closely with The Works senior team to ensure that our teams understand the unique ways of working associated with such a retailer and are continuing to invest in order to support the delivery of this activity.

Challenges

The Works had trialled competitors previously and wanted to ensure that we grasped the unique nature of their business, the standards expected and the volume of growth they deliver every year. We also applied our own knowledge and best practices to ensure that we were the supplier that went beyond those initial trial stores.

We had to ensure our teams were carefully selected and trained before we delivered our first store. We then had to ensure we took all of the appropriate steps in order to develop our teams for the challenges that lie ahead with this fast-paced retailer.

Results

Our merchandising division has continued to be awarded further stores. Whilst we recognise that we are only as good as our last project, we believe that the foundations are in place for a long-standing and successful working relationship with The Works.

Meet the team: Garry Leck

Meet Garry Leck: Lead Resource Co-ordinator

Tell us about your role at Bluestones OneI am the Lead Resource Coordinator and have been with Bluestones One for almost three years now. I started out in the field as a Merchandiser, then moved up to Team Leader before I got offered a permanent role within the office. I spend most of my time based in our North East office where we run a small team responsible for allocating the work to the field staff. On a day to day basis, we allocate the work and resources needed for each job site. How would you normally start your day at work?The start of each day is different and led by what has happened the previous night. The main priority is to resolve any day to day challenges or additional requests generated by the night teams. Once resolved we can move onto the planning of the following days and weeks. What does a typical day at work look like for you?A typical day is mainly dealing with enquiries generated on-site whilst trying to organise the following weeks. If we can get everyone into a job they like with people they enjoy working with, our job is made so much easier.

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Meet the team: Andy Smethurst

Meet Andy Smethurst: Account Manager

Tell us about your role at Bluestones OneI’m an Account Manager.  How would you normally start your day at work?Reviewing the previous days/night’s progress and activity to ensure everything has gone smoothly, is on track and the customer is happy. What does a typical day at work look like for you?It can be very varied from one day to the next, but my priority is ensuring our customers receive best in class service from us. What do you find challenging?Last minute changes to plans or schedules can be challenging, but this can also be rewarding when the project lands and you know the changes were for the best. What do you enjoy?The variety of customers, projects and the enthusiasm of the people that I work with. What’s the best thing about working at Bluestones One?The people and the variety of projects.

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