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Case Study: Dunelm

Summary

Bluestones One is very proud to support Dunelm with its New Stores & Refit programme.

Our teams support the Dunelm New Stores & Refit team across all aspects of merchandising activity within their stores. We supply the teams in accordance with Dunelm’s scope of works, and the duration and shift patterns can vary depending on the activity.

Challenges

As a home retailer, Dunelm has a variety of different merchandising methods, and their standards and expectations are high. With this in mind, we have both worked hard to gather the detail required for our teams to deliver and work with Dunelm to supply consistent teams from store to store, regardless of location.

Results

Bluestones continue to support Dunelm across their activity and are incredibly proud to do so. We have regular reviews to drive improvements and innovations across the activity that we do and look forward to maintaining our strong relationship.

Meet the team: Andy Smethurst

Meet Andy Smethurst: Account Manager

Tell us about your role at Bluestones OneI’m an Account Manager.  How would you normally start your day at work?Reviewing the previous days/night’s progress and activity to ensure everything has gone smoothly, is on track and the customer is happy. What does a typical day at work look like for you?It can be very varied from one day to the next, but my priority is ensuring our customers receive best in class service from us. What do you find challenging?Last minute changes to plans or schedules can be challenging, but this can also be rewarding when the project lands and you know the changes were for the best. What do you enjoy?The variety of customers, projects and the enthusiasm of the people that I work with. What’s the best thing about working at Bluestones One?The people and the variety of projects.

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