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Case Study: Co-op

Summary

Due to the issues created by the Coronavirus outbreak, Central England Co-op was looking for a partner that could react quickly and operate flexibly to support their stores with replenishment teams.

Bluestones One were more than happy to help, putting the appropriate social distancing measures in place, reacting to the ever-changing situation and supplying teams across multiple locations throughout the UK.

Challenges

Staffing and demand levels were ever-changing for the Co-op, so both parties had to work together to ensure fluidity of the plan and move resources between stores on a daily basis.

Arranging accommodation and travel was particularly difficult during this period, so the Bluestones team had to work incredibly hard to ensure the correct and suitable requirements were in place.

Results

Bluestones were pleased to be in a position to support the Co-op, so the retailer was able to operate during a difficult period. The Co-op commented on how much of a pleasure Bluestones are to deal with.

Meet the team: Andy Smethurst

Meet Andy Smethurst: Account Manager

Tell us about your role at Bluestones OneI’m an Account Manager.  How would you normally start your day at work?Reviewing the previous days/night’s progress and activity to ensure everything has gone smoothly, is on track and the customer is happy. What does a typical day at work look like for you?It can be very varied from one day to the next, but my priority is ensuring our customers receive best in class service from us. What do you find challenging?Last minute changes to plans or schedules can be challenging, but this can also be rewarding when the project lands and you know the changes were for the best. What do you enjoy?The variety of customers, projects and the enthusiasm of the people that I work with. What’s the best thing about working at Bluestones One?The people and the variety of projects.

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