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Case Study

Summary

City Plumbing approached Bluestones One with a 50-store opportunity where they wanted to replace old yellow slat wall fixtures. The project would be at a rate of two stores a week over a 26-week period and the stores would continue trading throughout.

Challenges

Bluestones One teams had not previously worked with City Plumbing stores, although we have completed a number of similar size and style DIY outlets before. It was agreed to do a trial in three stores alongside the City Plumbing team prior to the project roll out and this was to ensure we were aligned with their requirements and up to speed with their processes and procedures. The trial stores were Letchworth, Weybridge and Croydon.

Results

Bluestones One teams completed a successful fixture exchange in the three trial stores and all processes and learnings are planned into the project which commenced earlier this year.

Meet the team: Richard Jones

Meet Richard Jones – Operations Manager

Tell us about your role at Bluestones One I have been with Bluestones One for three years. I first started on the shop floor (in the field) where I would travel the country meeting new people and completing a variety of projects. I then moved into the resource team where my role was to put teams together for various clients, this involved making sure the skill set was right. I was also responsible for making sure the accommodation is right and making sure that we, as a business, got the basics right and the teams had the right tools to deliver the best service. I am now currently the Operations Manger which means I now have my own team within the office and manage colleagues in the field. This role also includes interaction with clients to ensure they have the faith in the business to consistently deliver their requirements. I have been in retail for over 20 years now and I have enjoyed every minute of it, the different places and challenges that the job role brings. There is no better job satisfaction than knowing our colleagues in the field deliver a high standard of service to our clients and

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Case Study: B&Q - ASDA Concession

B&Q: ASDA Concession

Bluestones One were extremely proud to be asked to supply the Merchandising team to support the new concept “shop in shop” trial store for B&Q in ASDA Sheffield, Drakehouse.

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