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Case Study

Summary

City Plumbing approached Bluestones One with a 50-store opportunity where they wanted to replace old yellow slat wall fixtures. The project would be at a rate of two stores a week over a 26-week period and the stores would continue trading throughout.

Challenges

Bluestones One teams had not previously worked with City Plumbing stores, although we have completed a number of similar size and style DIY outlets before. It was agreed to do a trial in three stores alongside the City Plumbing team prior to the project roll out and this was to ensure we were aligned with their requirements and up to speed with their processes and procedures. The trial stores were Letchworth, Weybridge and Croydon.

Results

Bluestones One teams completed a successful fixture exchange in the three trial stores and all processes and learnings are planned into the project which commenced earlier this year.

Meet the team: Gary Lowe

Meet Gary Lowe, Operations Director

How did your journey at Bluestones One begin and what has it been like since?I was lucky enough to be one the first to join Bluestones One and since joining the business we have grown significantly, we are now a strong business with a great reputation for being customer and people focused. Why do you enjoy about working in this industry?Everything! From interacting with customers to visiting stores and meeting the teams that do the hard work at the shelf edge. I have some great relationships with customers and our field teams which we have built over time. Every day is both challenging and rewarding and I can’t imagine ever working in any other industry than this one. What is your proudest professional moment?It is really difficult to pick just one moment as there have been many in my career. But if I had to pick one, it would have to be when we won ‘Best New Business’ at the Bluestones Investment Group Awards. To share this accolade with my fellow Directors made me very proud indeed. What are your values as a leader?I have 3 values I tried abide by in everything I do: 1. Lead by example. 2.

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