B&Q – Houseplants Installation

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5 September 2022

Summary

B&Q wanted to refresh their houseplants range as their current fixtures were old and uninspiring and stores were improvising using bricks and planks to merchandise the varying plant types and sizes. B&Q reached out to Bluestones One requesting Installation support to deliver a refit programme across 140 stores. Fitting new gondolas, installing a new plan and merchandising new and existing products.

Challenges

In all stores, the houseplants section is located in a prime position, either at the front of the store or often close to checkouts, entrances or high customer footfall areas. The team needed to work quickly, efficiently and safely to ensure the installation was smooth and customer disruption was kept to a minimum.

Results

12 teams successfully implemented the refit programme in all 140 stores over a 5-week period with no aborts. B&Q teams passed on a number of messages of praise from store managers and senior leaders to the teams for both their outstanding professionalism and delivery of the project.

Case study: B&Q Equipment Health & Safety Project

Bluestones One supported B&Q in resolving an equipment safety risk across multiple stores. Work was completed safely, on time, and with minimal disruption.

Meet Ashley Jewitt: Commercial Director

How did your journey at Bluestones One begin and what has it been like since?I joined Bluestones One in March 2018 after meeting with all the key stakeholders within the Group. It felt right and we were very much aligned in terms of how we wanted to approach building the business. Having the support network available, whilst having full rein to run our business, has been the reason why we have achieved what we have today and a testament to all involved. What do you enjoy about working in this industry?I like to be busy and working in our industry it is certainly that! There are always new challenges to overcome which is a big strength of ours and very rewarding when we deliver for our customers. We are always pushing ourselves with ideas and initiatives to maximise our service offering and lead the business to the next stage of the journey, which is very exciting to be a part of. What is your proudest professional moment?I have had some very proud moments throughout my career, but the proudest moment for me would be winning the most profitable business within the Group within a 3-year period of setting the business