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Case Study: B&Q Plant Installation

Summary

B&Q wanted to refresh their houseplants range as their current fixtures were old and uninspiring and stores were improvising using bricks and planks to merchandise the varying plant types and sizes. B&Q reached out to Bluestones One requesting Installation support to deliver a refit programme across 140 stores. Fitting new gondolas, installing a new plan and merchandising new and existing products.

Challenges

In all stores, the houseplants section is located in a prime position, either at the front of the store or often close to checkouts, entrances or high customer footfall areas. The team needed to work quickly, efficiently and safely to ensure the installation was smooth and customer disruption was kept to a minimum.

Results

12 teams successfully implemented the refit programme in all 140 stores over a 5-week period with no aborts. B&Q teams passed on a number of messages of praise from store managers and senior leaders to the teams for both their outstanding professionalism and delivery of the project.

Meet the team: Mark Goulding

Meet Mark Goulding: Senior Team Leader

Tell us about your role at Bluestones OneMy role as a Senior Team Leader involves managing teams of merchandisers who are completing anything from small range reviews to full store refits for various clients. How would you normally start your day at work?My day typically begins with reviewing the previous shift’s work, then allocating various projects to my team members. I would also be involved with store meetings and updating our clients on the progress of the review and any foreseeable issues. What does a typical day at work look like for you?A typical day would involve site meetings and making sure my teams have all the necessary information to complete their tasks. I also train new merchandisers the correct way of working as each client will have specific requests. Throughout the day I will spend time with each of my team members to find out their strengths and weaknesses so I can implement a plan of attack for the day. What do you find challenging?We come up against challenges each day and overcoming them is what I love to do. What do you enjoy?I enjoy the fact that each day is different, you never know what each day will

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