News & Blog

Explore industry insights, merchandising tips, installation practices, project management, trends, regulations, company news and success stories.

Case Study: B&Q Plant Installation

Summary

B&Q wanted to refresh their houseplants range as their current fixtures were old and uninspiring and stores were improvising using bricks and planks to merchandise the varying plant types and sizes. B&Q reached out to Bluestones One requesting Installation support to deliver a refit programme across 140 stores. Fitting new gondolas, installing a new plan and merchandising new and existing products.

Challenges

In all stores, the houseplants section is located in a prime position, either at the front of the store or often close to checkouts, entrances or high customer footfall areas. The team needed to work quickly, efficiently and safely to ensure the installation was smooth and customer disruption was kept to a minimum.

Results

12 teams successfully implemented the refit programme in all 140 stores over a 5-week period with no aborts. B&Q teams passed on a number of messages of praise from store managers and senior leaders to the teams for both their outstanding professionalism and delivery of the project.

Meet Richard Jones – Account Manager

Tell us about your role at Bluestones One My role at Bluestones One is Account Manager. How would you normally start your day at work? My day starts with touching base with teams, checking emails and reports from the previous day/night. What does a typical day at work look like for you? Liaising with customers either via phone, Teams meetings and site visits discussing existing and up and coming work. Interacting with the Installation and Merchandising teams on ongoing projects. Making sure the teams on the shopfloor have everything they need to complete the tasks onsite and supporting them throughout the day. Working with our Resource Planning team to ensure all future projects are planned as per the customer’s requirements. What do you find challenging? The changing nature of our industry can often be challenging, but has the added benefit of no two days being the same! What do you enjoy about the role? Everyday produces different challenges and I learn something new every day and enjoy interacting with different people. What’s the best thing about working at Bluestones One? Working with new and existing customers to achieve the required goal to deliver each project. I also enjoy working with

Read more »
Scroll to Top