Case study – Tesco F&F – Bluestones One

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9 May 2025

Summary

Our teams have been supporting Tesco with their seasonal Back to School and Christmas campaigns for over 10 years. We supply dedicated personnel to assist the F&F clothing department during their busiest seasonal periods, working in partnership with Tesco store teams to ensure all aspects of the project are covered.

Challenges

Hours: 6pm – 10pm
Consistency in delivery
Fast-paced turnaround with deliveries
Maintaining shopfloor standards
Training periods
Outer store locations

Results

Strong working partnerships with both the customer and store teams
Dedicated project support for attendance and managing challenges
Average year-on-year delivery of 98–100% attendance
Quick adaptation and response to changes or additional resource needs
Low staff turnover
Bluestones One received glowing reports from stakeholders on the project’s delivery
Very positive customer feedback on the support provided in store

Get in touch

For more information about the comprehensive range of services offered by Bluestones One, please feel free to reach out to us at [email protected]

Meet Gary Lowe, Operations Director

How did your journey at Bluestones One begin and what has it been like since?I was lucky enough to be one the first to join Bluestones One and since joining the business we have grown significantly, we are now a strong business with a great reputation for being customer and people focused. Why do you enjoy about working in this industry?Everything! From interacting with customers to visiting stores and meeting the teams that do the hard work at the shelf edge. I have some great relationships with customers and our field teams which we have built over time. Every day is both challenging and rewarding and I can’t imagine ever working in any other industry than this one. What is your proudest professional moment?It is really difficult to pick just one moment as there have been many in my career. But if I had to pick one, it would have to be when we won ‘Best New Business’ at the Bluestones Investment Group Awards. To share this accolade with my fellow Directors made me very proud indeed. What are your values as a leader?I have 3 values I tried abide by in everything I do: 1. Lead by example. 2.

Meet Andy Smethurst: Account Manager

Tell us about your role at Bluestones OneI’m an Account Manager. How would you normally start your day at work?Reviewing the previous days/night’s progress and activity to ensure everything has gone smoothly, is on track and the customer is happy. What does a typical day at work look like for you?It can be very varied from one day to the next, but my priority is ensuring our customers receive best in class service from us. What do you find challenging?Last minute changes to plans or schedules can be challenging, but this can also be rewarding when the project lands and you know the changes were for the best. What do you enjoy?The variety of customers, projects and the enthusiasm of the people that I work with. What’s the best thing about working at Bluestones One?The people and the variety of projects.