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Case Study: ASDA

Summary

Bluestone One at Asda Ashington was chosen to rejuvenate every area of the store’s sales floor space with extensive activity across 12 weeks.

We deployed multi-skilled split shift teams actioning merchandising relays and fixture moves throughout the full shop floor through the night, with further teams deployed through the day supporting the store colleagues and helping customers continue to shop as normal as the improvements are being made throughout the store.

Challenges

With an extensive General Merchandising Department, there were a number of intricate merchandising solutions required. We wanted to ensure that through the first phase of this refit, availability of all lines were maintained at all times whilst also minimising disruption to customers’ shopping experience as the improvements to the store are being made over the 12 weeks.

Results

The working relationship, communication and collaboration with the main construction team was essential to ensure the smooth phasing of fixture and merchandising moves throughout the 12 weeks.

This enabled all planned works to be completed in good time, which allowed additional support to the store colleagues to support the night fill replenishment, ready for the store to re-open with good levels of stock fill each day.

Meet the team: Andy Smethurst

Meet Andy Smethurst: Account Manager

Tell us about your role at Bluestones OneI’m an Account Manager.  How would you normally start your day at work?Reviewing the previous days/night’s progress and activity to ensure everything has gone smoothly, is on track and the customer is happy. What does a typical day at work look like for you?It can be very varied from one day to the next, but my priority is ensuring our customers receive best in class service from us. What do you find challenging?Last minute changes to plans or schedules can be challenging, but this can also be rewarding when the project lands and you know the changes were for the best. What do you enjoy?The variety of customers, projects and the enthusiasm of the people that I work with. What’s the best thing about working at Bluestones One?The people and the variety of projects.

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