Nationwide Store Surveys
Bluestones One were proud to be offered the opportunity to support a key client in surveying 479 Food Halls of one of the UK’s leading retailers throughout the UK.
We were asked to attend each location over a 15 day period to identify and record what equipment types the Food Halls had and the condition of the equipment. As well as front of house, we were asked to record the dimensions of the back of house Freezer and Warehouse racking and report back on a pre-agreed survey template and with an image of the in-store Bakery.
The main challenge was ensuring that each of the team members we had identified to complete the surveys understood the reason for the surveys, what we were aiming to achieve, the equipment types they would come across and the reporting process. This was overcome with a full store briefing of the teams and ensuring they had a full understanding of each element.
Once this was complete, each surveyor had a specific route to follow. We have various options for reporting back on this type of activity, from client portals through to good old fashioned paper-based reporting. We agreed the best method for the client and the teams followed this to the letter.
Bluestones One achieved the full 479 store schedule in 15 days and delivered all data back to the client as per their request.
Our experience working with Bluestones has been a positive one. From the planning stage through to the first week of the project implementation, I have found everyone from Bluestones easy to work with and very professional. The team have delivered on everything they said during the planning stage, suggested ways to overcome potential issues and provided regular updates on progress to date. Having spoken to each of the stores where work has been completed, feedback is consistently good. Professional, safe and customer friendly are regular remarks received from store colleagues. My experience to date gives me confidence in Bluestones and their ability to continue delivering against the high benchmark they have set.
Bluestones have supplied and supported Halfords with Merchandising personnel since 2017 on various projects ranging from refurbishments, relocations and range reviews. Most recently they have helped us deliver the biggest project we have ever undertaken, a space and range project across the whole estate.
Their team leaders and merchandisers that work with us, are professional, well trained with a great skill set and deliver a first-class end product.
Their management team work closely with us to ensure they always understand our requirements. They supply us with core teams to give us consistent levels of service and are a good fit in line with our development programme. This programme can be very fluid and Bluestones are very flexible and can react very quickly to any change in line with this.
Bluestones One Merchandising has supported several of my projects over many years, these have included new store openings, refits and range change reviews.
New Stores are delivered over 9 days with £1.5m worth of stock merchandised and priced with 99% availability. Refits are over an 8.5 week period in which Bluestones will supply a high level of merchandising on both days and nights. The level of customer service given to valued customers within my business during refits is excellent.
The support from the management team during all projects is first class, always available and willing to help. They also give the teams continued training to grow and develop the skill set of the workforce.
I would be happy to recommend Bluestones to any business wanting to use them within the retail environment.
What I enjoy about working for Bluestones One is the travel and the ability to work in different environments and locations throughout the UK and Ireland. There are different challenges week in, week out and lots of opportunities to meet new people. There are also great progression opportunities – I joined the merchandising division as a Team Leader and now I’m a Senior Team Leader.