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Case Study: Wickes

Summary

Bluestones One’s merchandising team supported Wickes in their latest new store project in Sunderland. The 25,000 square foot unit supports Wickes distinctive service model and new store format, with Sunderland marking the 144th store in their estate transformation strategy.

Making it easier for customers to shop, in addition to a wide range of products, they’ve introduced a Dulux in-store mixing service and a new outdoor project centre for landscape and garden jobs. Plus a 7,000 square foot purpose built Kitchen, Bathroom and Boutique Tile Showroom.

Sunderland really supports the digitally-led and service enabled proposition, with a designated ‘Smart Fulfilment’ area, with the storage of items picked by colleagues for home delivery, ready for collection by local carriers and dedicated Click & Collect parking bays, providing a more convenient digital shopping experience for locals.

Challenges

Wickes Sunderland required a merchandising partner that was able to efficiently and effectively support the new store set up, utilising trained and experienced teams that had worked within various Wickes stores previously. Our Resource Planning and Account Management teams worked hard to ensure that we met the needs of one of our key customers throughout the project.

Results

A fantastic looking new store delivered on time and within budget and a very happy customer!

Employee Awards 2021

Every year we aim to recognise and reward the individuals in our teams who have gone above and beyond while embodying our company values. Without further ado, here are the 2021 winners! New Employee of the Year Award  For surpassing expectations of a new starter, always turns up for work and receives good feedback.Winner – Clinton BruceShortlisted nominations – Gary Christer, Saffron Day, and Michael Saunders Directors Award  Identified as an integral person within our business who has worked to a consistently high standard throughout the year.Winner – Luke RandleShortlisted nominations – Gary Christer and Jason Crawley Effective Communication Award  Communicates effectively with Bluestones Management, Resource and Field Teams as well as with the customerWinner – Angie LittleShortlisted nominations – Neil Warin, Ronnie Zvejnieks, Luke Randle, Brian Gudgin, and Jason Crawley Commitment Award  Consistently shows a high level of commitment and the level of commitment regardless of the situation has never faulted.Winner – Neil WarinShortlisted nominations – Steve Kershaw, Evrod Jackson, Luke Randle, and Nigel Bew Above and Beyond Award  Dedicated to getting the job done and always goes the extra mile to achieve great results.Winner – Mike WebbShortlisted nominations – Ronnie Zvejnieks, Luke Randle, Gary Christer, and Michael Saunders Leadership Award  Leads by example and represents the Bluestones One brand in a positive way

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