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Case Study: Wickes

Summary

Bluestones One’s merchandising team supported Wickes in their latest new store project in Sunderland. The 25,000 square foot unit supports Wickes distinctive service model and new store format, with Sunderland marking the 144th store in their estate transformation strategy.

Making it easier for customers to shop, in addition to a wide range of products, they’ve introduced a Dulux in-store mixing service and a new outdoor project centre for landscape and garden jobs. Plus a 7,000 square foot purpose built Kitchen, Bathroom and Boutique Tile Showroom.

Sunderland really supports the digitally-led and service enabled proposition, with a designated ‘Smart Fulfilment’ area, with the storage of items picked by colleagues for home delivery, ready for collection by local carriers and dedicated Click & Collect parking bays, providing a more convenient digital shopping experience for locals.

Challenges

Wickes Sunderland required a merchandising partner that was able to efficiently and effectively support the new store set up, utilising trained and experienced teams that had worked within various Wickes stores previously. Our Resource Planning and Account Management teams worked hard to ensure that we met the needs of one of our key customers throughout the project.

Results

A fantastic looking new store delivered on time and within budget and a very happy customer!

Annual Field Awards 2020

Field Team Awards 2020

Every year we aim to recognise and reward the individuals in our Field teams who have gone above and beyond while embodying our company values. This year, our teams have felt additional pressures but have consistently worked hard and impressed both us and our clients. It was a tough task to choose our 2020 winners, so we want to take this opportunity to thank everyone for their commitment, professionalism and resilience during this difficult time. Without further ado, here are the 2020 winners! Our 2020 winners New Employee of the Year For surpassing expectations of a new starter Winner – Kelsey Rawlings Shortlisted nominations for New Employee of the Year• Alex Woffindon• Paige Matthews Leadership Award For leading by example and showing genuine leadership qualities Winner – Luke Randall Shortlisted nominations for the Leadership Award• Jason Crawley• Tom Bowyer Directors Award Identified as an integral person within our business who has worked to a consistently high standard throughout the year Winner – Garry Leck Shortlisted nominations for the Directors Award• Mike Webb• Mark Goulding Effective Communication Award Communicates effectively with Management, Resource and Field teams Winner – Harry Stringer Shortlisted nominations for the Effective Communication Award• Tom Bowyer• Mihai Cojanu

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