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Case Study: Dulux

Summary

Bluestones One’s Merchandising Division is proud to be the sole supplier for the Dulux merchandising activity in the UK and Ireland. The first project our team completed for Dulux was the Homebase Masonry Review which spanned across 168 UK and Ireland stores. The stores varied in size from 3 to 6 bays.

Challenges

The full store estate had to be completed within a 3-week window prior to Easter. This timescale meant the project had to be routed in an efficient way to ensure costs and our carbon footprint were kept to a minimum whilst delivering 100% compliance and exceptional service. The greatest challenge of the project was overcoming unforeseen differences between the planned number of bays to complete versus the actual number of bays upon arrival.

Results

We successfully completed the Range Review, on time without the need to revisit a single store.

By using our online reporting platform, we were able to give all key stakeholders full live access to the project progress throughout.

Meet the team: Andy Smethurst

Meet Andy Smethurst: Account Manager

Tell us about your role at Bluestones OneI’m an Account Manager.  How would you normally start your day at work?Reviewing the previous days/night’s progress and activity to ensure everything has gone smoothly, is on track and the customer is happy. What does a typical day at work look like for you?It can be very varied from one day to the next, but my priority is ensuring our customers receive best in class service from us. What do you find challenging?Last minute changes to plans or schedules can be challenging, but this can also be rewarding when the project lands and you know the changes were for the best. What do you enjoy?The variety of customers, projects and the enthusiasm of the people that I work with. What’s the best thing about working at Bluestones One?The people and the variety of projects.

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