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Case Study: Hobbycraft

Summary

Hobbycraft has become the largest arts and crafts retailer in the UK, with over 100 stores nationwide. Bluestones One are very proud to be part of their journey working alongside their new store team and colleagues, merchandising and preparing the store ready for the ‘grand opening’.

Challenges

With over 25,000 arts and craft lines to merchandise, Bluestones One carefully handpick the most experienced colleagues.

The merchandising team worked with precision, effectiveness, and speed over several nights taking in deliveries, unpacking stock, installing fittings, moving stock and merchandising the shelves to a high standard, ensuring that every item is to plan.

Results

The results speak for themselves, due to the commitment of the team, Hobbycraft Wimbledon was able to open a day early, much to the delight of the customer. A fantastic result with great feedback!

Meet the team: Richard Jones

Meet Richard Jones – Operations Manager

Tell us about your role at Bluestones One I have been with Bluestones One for three years. I first started on the shop floor (in the field) where I would travel the country meeting new people and completing a variety of projects. I then moved into the resource team where my role was to put teams together for various clients, this involved making sure the skill set was right. I was also responsible for making sure the accommodation is right and making sure that we, as a business, got the basics right and the teams had the right tools to deliver the best service. I am now currently the Operations Manger which means I now have my own team within the office and manage colleagues in the field. This role also includes interaction with clients to ensure they have the faith in the business to consistently deliver their requirements. I have been in retail for over 20 years now and I have enjoyed every minute of it, the different places and challenges that the job role brings. There is no better job satisfaction than knowing our colleagues in the field deliver a high standard of service to our clients and

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